Join our mission-driven team and work directly with our communities in our in our self-managed properties in the greater Brattleboro Area! Our mission is to strengthen the communities of Southeastern Vermont through development and stewardship of permanently affordable housing and through ongoing support and advocacy for its residents.
Reports To: Compliance & Tenant Relations Manager
Portfolio: Multi-family residential properties
Position Summary
The Property Manager is responsible for the day-to-day operations, compliance, financial performance, and resident relations of an assigned portfolio of multi-family properties. This role works collaboratively with compliance, leasing, maintenance, and resident services staff to ensure high-quality housing, regulatory compliance, and strong occupancy performance.
Core Responsibilities
1. Portfolio & Operations Management
- Manage assigned properties to maintain strong occupancy, financial performance, and physical condition.
- Monitor budgets, expenses, and collections; track delinquencies and initiate appropriate follow-up.
- Conduct regular property inspections to ensure curb appeal, safety, and lease compliance.
- Issue notices (infractions, terminations, inspections, invoices, etc.) in accordance with policy and law.
- Support unit turnover process including inspections, documentation, and coordination with maintenance when needed.
2. Compliance & Regulatory Administration
- Interpret and implement owner and corporate policies and procedures.
- Ensure compliance with:
- Fair Housing regulations
- LIHTC requirements
- HUD HOME and Section 8 guidelines
- State and local housing laws
- Financing restrictions and covenants
- Collaborate with compliance staff to maintain complete and audit-ready tenant files.
- Assist with tenant recertifications and documentation requirements.
- Receive and process Reasonable Accommodation requests in accordance with applicable regulations.
3. Occupancy & Leasing Support
- Assist with unit showings and leasing activities as needed.
- Ensure accurate documentation of move-ins, move-outs, and interim changes.
- Maintain accurate occupancy data within property management systems.
4. Resident Relations & Client Services
- Provide responsive, professional communication to residents.
- Log and address complaints through appropriate follow-up (inspections, work orders, home visits, etc.).
- Utilize sound conflict resolution skills to resolve concerns constructively.
- Maintain strict confidentiality in accordance with federal, state, and organizational standards.
- Provide referrals to Resident Services (e.g., SASH for All) when appropriate.
5. Reporting & Data Management
- Maintain accurate property and tenant records in compliance with regulatory standards.
- Assist in preparation of grant reports and other internal/external data requests.
- Ensure records are organized, current, and accessible for audits or review.
Required Skills & Competencies
- Strong written and verbal communication skills.
- Ability to work effectively with diverse populations, including vulnerable individuals and low-income households.
- Conflict resolution and mediation skills.
- Strong organizational skills and ability to manage multiple priorities.
- Proficiency in Microsoft Office (Word, Excel, Outlook); ability to learn property management software.
- Ability to work collaboratively in a team-based environment.
Qualifications
- 2–3 years of property management experience preferred.
- Experience with LIHTC, HUD HOME, and/or Section 8 programs preferred.
- Knowledge of Fair Housing regulations preferred.
- Willingness to obtain certifications and required compliance training upon hire.
Culture and Belonging:
WWHT is committed to creating an inclusive and welcoming environment where everyone feels valued and connected. This involves fostering a sense of belonging, promoting cultural diversity, and ensuring equal opportunities for all. WWHT expects all its staff to be receptive to learning and demonstrating skills and practices necessary for approaching and addressing issues through this lens.
The pay range is $23-$25 per hour, this is a salary position. Questions? Interested? Please contact Katherine Freyenhagen, H.R. & Operations Manager kfreyenhagen@homemattershere.org 802-246-2104
