TO APPLY: Send resume and cover letter to Bob Crego, bcrego@homemattershere.org
SUMMARY OF JOB: The Housing Services Coordinator works under the direction of the Resident Services Manager and in collaboration with Property Management in its efforts to improve housing stability of tenants. Key responsibilities throughout non-permanent supportive housing portfolio include educating residents regarding supportive services which are available in the community, assisting residents in applying for services and benefit programs, and making referrals to service providers.
REPORTS TO: Resident Services Manager
SUPPORTIVE SERVICE PROGRAMMING AT WWHT: WWHT self-manages 395 multi-family rental units and 40 mobile home park lots. Approximately 25% of our residents are engaged in supportive services such as life skills training, mental health counseling, addiction supports, parenting support, job training, etc. We also oversee a Support and Services at Home (SASH) program for seniors in the Windsor Vermont area and provide permanent supportive housing for the chronically homeless at two sites in Brattleboro (the Chalet and Great River Terrace) in partnership with the Groundworks Collaborative, which is responsible for direct service provision. We also have a partnership with SEVCA to provide case management for some of residents who need more in-depth support.
PRIMARY RESPONSIBILITIES:
• Works collaboratively with the Resident Services Manager and Property Managers to identify residents who would benefit from supportive services provided by community agencies; facilitates appropriate referrals.
• Educates tenants at lease up regarding key supportive services which are available in the community; periodically conducts meetings and information sessions in person and remotely regarding supportive programming and events in the community
• Maintains positive working relationships with service partners such as HCRS, Winston Prouty Family Center, Women’s Freedom Center, Pathways, SEVCA, Turning Point, Southern Vermont Aids Project, etc.
• Supports Property Management in its work at permanent supportive housing projects (the Chalet and Great River Terrace) as needed during lease up, lease enforcement and compliance, and in support of the resident’s housing stability by acting as a liaison with on-site support staff.
• Supports housing stability by assisting residents throughout non-permanent supportive housing portfolio in applying for benefits (e.g. Reach Up, 3SquaresVT, SSI, Medicaid, etc.), and housing subsidies (applications, recertifications, etc.)
• Assists Property Management by working with residents to address housekeeping and hoarding issues; available to provide crisis intervention and conflict resolution assistance as needed
• Assists residents by providing emotional support, help in accessing transportation, and assistance with employment search, etc.
• Assists Resident Services Manager in tracking progress of residents in achieving greater housing stability and independence.
DESIRED ABILITIES:
• Ability to work independently and collaboratively in a team environment
• Active listener, empathetic, strong communication and interpersonal skills, strategic thinker and problem solver
• Facility with computer systems and common software applications
• Passion for service, especially focused on the need to increase resident stability and success.
REQUIRED EXPERIENCE AND TRAINING:
• Bachelor’s Degree in social work, sociology, psychology, or an equivalent combination of education and experience
• Previous experience working with high-risk populations, and/or coordinating services specifically for the homeless population is preferred
• Knowledge of area resources and programs available to low-income individuals, including transportation, health services, and housing are strongly preferred
• Familiarity with HIPAA regulations and ability to handle sensitive information in a confidential, professional manner
RACE, EQUITY, DIVERSITY AND INCLUSION:
WWHT is committed to integrating the values and practices of diversity, equity, inclusion and racial and social justice into its operations. The Housing Services Coordinator should have skills and acumen which reflect experience and commitment to approaching and addressing issues through a social justice framework.
PHYSICAL AND MENTAL DEMANDS OF THE POSITION:
This individual must have the physical and mental abilities to perform the essential job duties listed above. However, reasonable accommodation may be extended to help perform those duties. The job entails long periods of sitting at a desk. While performing the essential duties of this job this individual may have to use hands and fingers, walk, stand, reach, or lift up to 10 pounds.
EMPLOYER RIGHTS AND DISCLAIMERS:
This job description is not a contract for employment. It is a list of duties and expectations. However, it should not be considered a complete list of expected duties. Duties may be added, dropped, or changed at any time.
The job qualifications may change at any time. Windham & Windsor Housing Trust may add, drop, or change any qualifications for the position in order to fit changes in the organization. This job description should not be interpreted as a complete list of job qualifications.
This document does not extend an offer for permanent or continuous employment. Windham & Windsor Housing Trust is an at-will employer.
